Frequently Asked Questions

What services do you provide?

See our Home Care Services Tab for our services.

How quickly can services start?

In many cases, services can begin within 1-2 weeks after your no-obligation assessment is completed. We also offer same-day care in urgent situations.

How is home care paid for?

We accept private pay, long-term care insurance, and Respite Grants through your county, and Veterans benefits. Many Veterans qualify for free care services. Contact us to learn more about payer options.

Who are your caregivers?

Our caregivers are carefully screened, trained, background checked, bonded, and insured. We prioritize compassion, reliability, and the right personality match for each client.

What areas do you serve?

We proudly serve Plainfield, IL and surrounding areas including Joliet, Crest Hill, Shorewood, Romeoville, Bolingbrook, Naperville, Minooka, Channahon, Morris, and beyond.

Counties serviced include: DuPage, Kane, Will & Grundy

What is a care plan?

A care plan is a personalized schedule of tasks and services based on the client’s needs, preferences, and goals. We review and update it regularly to ensure the best care.

Do I need a doctor’s order to receive services?

No. Because we provide non-medical care, no prescription or doctor's order is needed. You can call us directly to get started. If you’re a Veteran, a VA doctor can assist in putting in your orders for eligibility to home care. Tell them you request Integrity Senior Care as your preferred company.

Is my information kept confidential?

Yes. We are HIPAA-compliant and treat all client and family information with the highest level of privacy and care.

Can a family member help with caregiving?

Yes! We can coordinate with family caregivers, provide respite support, or even help train and support your loved ones in their caregiving role.

How do I get started?

Call us at (815) 609-1122 or email Staffing@integrityseniorcare.org to schedule your free in-home assessment. We’re here to help!